If you use your right of withdrawal, we will refund what you have paid for the product(s) as soon as possible or no later than 30 days from the day we have received the product(s). You are responsible for return postage when you return products.
You are obliged to check your products as soon as you receive them. If the product(s) should be defective or broken, please contact our Customer service by e-mail and attach a picture of the defective product. We will need your return of the defective or broken product within 2 months from the purchase date to be able to get your money refunded.
When you place your order with us you will need to provide some personal data. In connection with your order, you agree that we may store and use your information in our business to complete the agreement with you. According to the Data Protection Ordinance (GDPR), you as a customer can at any time request extracts, changes or deletions of this personal data. If this becomes the case, please contact us by e-mail.
We store the following personal data about our customers:
Customers: First Name, Last Name, Company/Organization, Email, Personal/Corporate Number, VAT Number, Address, Postcode, City, Country, Phone Number.
Orders: IP Address, Email, Personal/Corporate, VAT Number, Address, Company, First Name, Last Name, Address, Postcode, City, Phone Number.
Read more about GDPR